Privacy Policy GT99 –
Our Commitment to Your Data

1 Introduction

GT99 is committed to protecting the privacy and data security of all members on our platform. This Privacy Policy is prepared in line with industry best practices and aims to provide full transparency on how we handle your information.

By registering an account or using any GT99 service, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

This policy applies to all information collected through the GT99 website, mobile app, customer service, and any other channels associated with our platform.

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2 Data Collected

GT99 collects various types of personal data depending on how you interact with our platform. Below is a summary of the data we may collect:

We may also receive data about you from third-party sources such as payment providers and identity verification services, solely for the purposes stated in this policy.

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3 How Data Is Used

GT99 uses the personal data collected for the following purposes:

• Account Management – Creates and manages your member account, including processing registration and identity verification through a comprehensive KYC process.
• Transaction Processing – Processes deposits, withdrawals, and all financial activities related to your account securely and efficiently.
• Platform Security – Detects and prevents fraud, hacking, unauthorised access, and any suspicious activity on the platform.
• Legal Compliance – Fulfils legal obligations related to anti-money laundering (AML) prevention, age verification, and other applicable regulatory requirements.
• Service Improvement – Analyses usage patterns to enhance platform performance, improve the user interface, and introduce relevant new features.
• Responsible gaming – Monitors gaming behaviour to identify early signs of problem gambling and provide appropriate support to members who need it.
• Marketing Communications – Sends promotional information, exclusive offers, and platform updates, subject to your consent which may be withdrawn at any time.
• Customer Support – Resolves enquiries, complaints, and support requests more quickly and effectively using previous interaction records.

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4 Data Sharing

GT99 does not sell, rent or disclose your personal data to third parties for marketing or commercial purposes. However, we may share your data in the following limited circumstances:

• Service Providers – Third parties that support platform operations, such as payment processors, KYC verification service providers, and cloud infrastructure suppliers. All such providers are bound by strict confidentiality agreements and may only process your data in accordance with gt99's instructions.
• Legal Requirements – When required by law, court order, or directive from a competent authority, gt99 will disclose only the data necessary to fulfil that obligation.
• Interest Protection – Where disclosure of data is necessary to protect the rights, property, or safety of gt99, our members, or the public from a serious threat.
• Business Transfer – In the event of a company merger, acquisition, or asset sale, user data may be transferred to the receiving party, provided they uphold the same data protection commitments.

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5 Data Security

GT99 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or accidental disclosure.

• 256-bit SSL Encryption – All communications between the platform and your device are protected with industry-grade encryption, ensuring no third party can intercept your data in transit.
• Layered Access Control – Strict access control systems ensure only authorised personnel can access sensitive data, with every access automatically logged.
• Continuous Monitoring – A sophisticated 24/7 monitoring system detects any unusual activity or intrusion attempts in real time.
• Regular security testing – gt99 conducts regular penetration testing and security audits by independent third parties to identify and address potential vulnerabilities.
• Staff Training – All gt99 staff who handle personal data undergo comprehensive and regular privacy and data security training.

While we take all reasonable precautions, no security system is perfect. You also play an important role in protecting your account by using a strong password and keeping your login credentials confidential.

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6 Data Retention Period

GT99 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active account data – Retained for the duration that your gt99 account remains active.
• Data after account closure – After account closure, certain data may be retained for up to 7 years to meet AML, tax, and other applicable legal compliance requirements.
• Transaction Records – Financial transaction history is retained for the period stipulated by applicable financial regulatory requirements.
• Communication data – Customer support records are retained for 3 years after the last resolution for quality assurance purposes.

When data is no longer required and there is no legal obligation to retain it, GT99 will securely delete or anonymise that data in accordance with established procedures.

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7 Your Rights

As a GT99 member, you have the following rights regarding your personal data. We fully respect and support the exercise of these rights:

To exercise any of these rights, contact the gt99 privacy team via live chat or email. We will process your request within 30 days of receipt. For complex cases, this period may be extended to up to 60 days with prior notice.

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8 Cookie Usage

GT99 uses cookies and similar tracking technologies to enhance user experience and platform security. The following are the types of cookies we use:

• Essential Cookies – Required for core platform functions such as login session management, security, and platform stability. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies – Collects information on how visitors use the platform to help us identify technical issues and improve overall performance.
• Functional Cookies – Saves your preferences such as language, display settings, and other preferences to deliver a more personalised experience.
• Analytics Cookies – Helps us understand aggregated, anonymised usage patterns to improve platform content and design.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's documentation.

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9 Children's Data

GT99 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect, process or store personal data from children or minors.

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10 Policy Amendments

GT99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. When significant amendments are made, we will:

• Displaying a clear notice on the platform at least 14 days before amendments take effect
• Updating the "Last Updated" date at the top of this document
• Sending email notifications to members affected by material amendments

Your continued use of the GT99 platform after amendments take effect constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed of the latest updates.

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11 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by GT99, please contact us through the following channels:

• Live Chat – Available 24/7 directly on the gt99 platform for an immediate response.
• Privacy Email – [email protected] for privacy and data-specific enquiries
• General Support – [email protected] for general account and platform support

Our privacy team is committed to responding to all privacy-related enquiries within 3 business days. For data rights requests, the processing period is up to 30 days from the date of receipt of a complete request.